Privacy Policy
This Privacy Policy explains how SenangJual collects, uses, stores, shares, and protects personal data when people browse, register, buy, sell, rent, list products, submit inquiries, or otherwise use the SenangJual marketplace.
1. Who This Policy Applies To
This policy applies to visitors, registered customers, vendors, sellers, service providers, and other users who interact with SenangJual through its website, forms, listing tools, inquiry tools, and related marketplace services.
2. Legal and Regulatory Context
SenangJual is intended to operate in a way that supports applicable privacy and e-commerce obligations, including the Personal Data Protection Act 2010 (Act 709) in Malaysia for commercial transactions, Malaysia consumer protection and e-commerce requirements, and internationally recognised privacy and consent principles where cross-border users or tools are involved.
3. What Information We Collect
Depending on how you use the platform, we may collect information such as your name, business name, email address, phone number, registration details, account login information, inquiry content, listing details, uploaded images, documents, communications, device information, IP address, and usage data.
4. How We Collect Information
We may collect personal data directly from you when you register, submit forms, send inquiries, upload listings, contact support, or communicate through the marketplace. We may also collect certain technical information automatically through cookies, logs, analytics tools, security tools, and basic website operation tools.
5. Purposes of Processing
We may use personal data to create and manage accounts, display and manage listings, connect buyers and sellers, process inquiries, prevent fraud or abuse, maintain security, improve user experience, analyse platform usage, comply with legal obligations, and communicate important service information.
6. Marketplace Communications and Disclosures
When you submit an inquiry, contact form, registration request, or listing, the information you provide may be disclosed to the relevant buyer, seller, vendor, service provider, or support personnel where reasonably necessary to facilitate marketplace activity, communication, verification, moderation, or record-keeping.
7. Cookies and Consent
SenangJual may use essential cookies required for core site functions and may also use analytics, preference, or other similar technologies depending on site configuration. Where consent is required, SenangJual aims to obtain and record user consent before non-essential cookies are relied upon. Users can also manage cookies through browser settings, though some site functions may be affected.
8. Personal Data Protection Principles
SenangJual aims to handle personal data consistently with core privacy principles, including notice and choice, purpose limitation, disclosure control, security, retention discipline, data integrity, and access or correction rights, in line with the framework reflected in Malaysia's PDPA.
9. Third-Party Services and Integrations
SenangJual may use third-party hosting, plugins, marketplace tools, analytics tools, anti-spam tools, form tools, messaging tools, payment tools, embedded media, or social media integrations. Those third parties may process data according to their own terms and privacy notices.
10. Cross-Border Access and International Users
If SenangJual is accessed from outside Malaysia, your information may be processed in jurisdictions where servers, vendors, software providers, or service operators are located. Where cross-border processing occurs, SenangJual will aim to use reasonable safeguards appropriate to the platform and its service providers.
11. Data Retention
We may retain personal data for as long as reasonably necessary for account administration, dispute handling, fraud prevention, listing records, customer support, compliance, or legitimate business needs, unless a longer period is required or permitted by law.
12. Security Measures
SenangJual uses reasonable technical and organisational measures intended to reduce the risk of unauthorised access, misuse, alteration, loss, or disclosure of personal data. However, no online system can guarantee absolute security, and users should also take care to protect their own credentials and devices.
13. User Rights and Requests
Where applicable, users may request access to, correction of, or clarification about their personal data, and may ask questions about how their information is handled. Requests may be limited where retention or processing is required for legal, operational, fraud prevention, or dispute management reasons.
14. Children and Minors
SenangJual is intended for business and commercial marketplace use and is not designed for use by children. If we become aware that data has been submitted inappropriately by a child in a way not permitted by applicable law, we may remove or restrict the relevant information or account.
15. Policy Updates
SenangJual may revise this Privacy Policy from time to time to reflect operational, legal, technical, or commercial changes. The latest revision date is 27 April 2026. Continued use of the platform after updates may constitute acceptance of the revised policy.
16. Contact
Questions about this Privacy Policy should be directed through the contact details or contact page provided on the SenangJual website.